Mercyleen is the Global IT Associate responsible for IT support, system administration, device management as well as other operational tasks. She is passionate about the customer and always executes with the customer in mind. She has a background in Computer Technology and 5 years of experience in IT Support.
Prior to joining HOT, she worked for telecommunications, pharmaceutical and tech firms supporting different markets in Africa, AsiaPacific, US and Europe. She brings with her vast experience supporting remote teams, streamlining and running Service desk, documentation of best practices and IT policies, security and risk analysis on systems and processes and system administration. She loves outdoorsy activities and fun facts about her…she loves cooking, dancing, enjoys meeting new people and travelling.
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