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Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO that supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

The Project

HOT is looking to engage the services of an individual with expertise in user experience (UX) research, design and information architecture. We are currently in the process of redesigning the HOT website. Our current website was built over 5 years ago. Since that time, HOT has grown in geographic reach, scope, and audiences. We have worked with a website engineering company to build the foundations of the site and have begun internal analyses of our key users. We are looking for someone to take these building blocks and guide us in completing the website to center our users’ needs and ensure the usability of the site is effective in meeting our stated goals.

The Consultant will guide HOT in ensuring the website meets the needs of the HOT’s wide-ranging stakeholder groups and allows them to efficiently reach the information they are looking for. Through an equitable design process that centers people, the Consultant will: build on existing user research to finalize clear user personas and user stories, conduct user testing to determine the final Information Architecture of the website, update and create new design wireframes for the website CMS. This UX project will culminate in making recommendations and advising our website engineers on the updated design for the site.


We estimate the timeline to be approximately 3 months and would like to start immediately. We are aiming for a website launch in May.

Scope of Work

This is a three month contract on the basis of remote work. The Consultant will be expected to:

  1. Review and build on existing user research for the HOTOSM website and finalize 10 user personas and associated user stories
  2. Determine/ develop information architecture for the HOTOSM website by carrying out an assessment of existing information architecture and identifying areas for improvement, including content inventories and audits
  3. Based on the user stories, conduct usability testing to understand how users consume and navigate content
  4. Propose and adapt existing wireframes, taxonomies developed for the website (Wagtail- CMS) in order to meet user need
  5. Collaborate with the HOT website task team and an external firm in developing the final designs for the website

About You

You are passionate about putting people at the center of technology. You are driven by delivering impact to a community of diverse and unique users. You are passionate about principles that drive inclusive technologies and love to translate empathy into experiences.

Essential Skills

  • Care deeply about HOTOSM mission: passionate about humanitarian & development work demonstrated through prior professional or volunteer experiences.
  • Extensive experience in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience)
  • Extensive experience with a range of design disciplines (e.g. product, interaction, UX etc.)
  • Extensive experience working in a dynamic community of diverse or disparate stakeholders
  • Experience with UX for free and open source software projects
  • Excellent communication skills and empathy for the user
  • Ability to collaborate with different teams
  • Fluent in written and spoken English


  • Experience working in international humanitarian or development agencies/NGOs
  • Working knowledge of Principles for Digital Development and Human Centered Design
  • Experience in Wagtail
  • Familiarity with data-driven or geospatial products in the humanitarian or development sectors

Proposal Submissions

HOT is accepting proposals for this work from individuals through March 10, 2023. The budget for the project is a maximum of $25,000. Please include in your proposal:

  1. An overview of your background and experience with links to prior work, including user stories, website design wireframes or similar research or design examples
  2. A synopsis of your proposed approach to complete the scope of work laid out above (we are not asking for a detailed project plan at this stage)
  3. A basic schedule for meeting the deliverables noted above, including dates, level of effort and associated costs.
  4. Your availability and overall fees

Proposals should be submitted to Jessie Pechmann and Petya Kangalova by 11:59 PM on March 12, 2023.